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Diani Reef Beach Resort & Spa has won the ‘Service Excellence Award’ at the Amarula Best Retreats in Africa Awards 2009, the prestigious travel awards that celebrate and reward the rich diversity of retreats throughout Africa and assist in promoting the continent as a prime destination for first class world travel. The award recognises the retreat that delivers excellent service time after time.

Situated in Kenya, this resort prides itself in the investment into the development and maintenance of excellent levels of service which is driven by employee satisfaction, loyalty and productivity. This ultimately resonates into unsurpassed customer satisfaction that has won the resorts numerous accolades for these levels of service.

“The resort’s impeccable attention to detail is translated from the hands-on management from Aman Bhandari, and evident service training,“ said judge Katherine Joyce, Director, The Business For Wellness, “Nothing is too much trouble – they go all out for the entire guest experience from the impeccable presentation, compassionate staff, and stately welcomes to VIP guests, exceptional cleanliness and one of the best guest feedback books I have seen.”

A panel of well respected judges rigorously observed and critiqued levels of service to choose a winner out of a number of entries from across the African continent. Runners up in this category are the Royal Livingstone in Zimbabwe (Silver) and Camp Jabulani, in Hoedspruit (Bronze).


Diani Reef Beach Resort & Spa, Kenya

First Choice Gold Choice Award
‘Most Innovative Retreat in Africa’ category at the Amarula Best Retreats in Africa Awards 2008

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