DIANI REEF BEACH RESORT & SPA HAS THE BEST SERVICE IN AFRICA
Diani Reef Beach Resort & Spa has won the ‘Service Excellence Award’ at the Amarula Best Retreats in Africa Awards 2009, the prestigious travel awards that celebrate and reward the rich diversity of retreats throughout Africa and assist in promoting the continent as a prime destination for first class world travel. The award recognises the retreat that delivers excellent service time after time. Situated in Kenya, this resort prides itself in investment into development and maintenance of excellent levels of service which is driven by employee satisfaction, loyalty and productivity. This ultimately resonates into unsurpassed customer satisfaction that has won the resorts numerous accolades for these levels of service. “The resort’s impeccable attention to detail is translated from the hands-on management from Aman Bhandari, and evident service training,“ said judge Katherine Joyce, Director, The Business For Wellness, “Nothing is too much trouble – they go all out for the entire guest experience from the impeccable presentation, compassionate staff, and stately welcomes to VIP guests, exceptional cleanliness and one of the best guest feedback books I have seen.” A panel of well respected judges rigorously observed and critiqued levels of service to choose a winner out of a number of entries from across the African continent. Runners up in this category were the Royal Livingstone in Zimbabwe (Silver) and Camp Jabulani, in Hoedspruit (Bronze).
Maya Spa's Feature in Conde Nast Johansen Luxury Spas 2009
Set on far-reaching soft white sand beaches, overlooking the turquoise waters of the Indian Ocean. Diani Reef is surrounded by colourful tropical gardens. Every guest room is a room with a view, looking out over exotic gardens or beyond the beach to the ocean. During the heart of the day, take a refreshing dip in 1 of the 2 free-form freshwaters pools, stroll along the beach or enjoy any of a number of water sports activities. In the evening, savour superb international and regional cuisine followed by a cocktail at one of the hotel's bars. The Maya Health and Wellness Spa is a holistic centre for wellbeing. The diverse menu of treatments and therapies includes hydrotherapy and balneatherapy, traditional Ayurvedic treatments, soothing skin care therapies and aromatic envelopments. Join a guided yoga or meditation session or book an Ayurvedic consultation. Before a treatment, make time to use the steam or sauna, followed by the invigorating cold plunge pool. Later, lie back in an aromatherapy spa bath or experience a near weightless sensation in the floatation pool.